Got questions or need help? We are here to help you!

0333 600 2123

Cart 0

Shopping cart

0 items - £0.00

When the price does not compromise the quality!

How to Make Sure Your Delivery Goes Without a Hitch

We realise that arranging delivery of a bath screen or a shower enclosure into your home isn't as straightforward as the postman dropping a parcel through your letterbox!

So we've prepared this guide to make sure that your delivery goes as smoothly as possible. Please take a few moments to read it carefully, and contact us if you have any concerns.


1. Being Ready When We Arrive

The day before delivery, we'll send you a 2-hour estimated delivery timeslot by email and SMS. Our driver will give you a phone call 30 minutes before arrival. It is vital that you provide us with a phone number (mobile number is the best) when you place an order so our driver can contact you. You need to be at the delivery address to accept, sign for, and inspect the goods when we arrive. Be warned, our delivery drivers are early birds! Deliveries start at 7am and are usually finished by 9pm.


2. Gaining Access to Your Property / Avoiding Damage to Your Property

These are some of the main reasons why deliveries don't go to plan. Think about whether any of these applies to you and if you think they do or you're not too sure, then don't hesitate to give us a call for advice.

  • Is your property above ground floor? Our deliveries are made by one man only (to keep our prices as low as possible), so we offer only a kerb side delivery. Please do not ask our driver to deliver your goods into your property or upstairs into your bathroom as they are not insured to do so. Also, many of our shower enclosures and shower trays are bulky and heavy; hence a kerb side delivery, to avoid any damage to your property. Also, we do not allow customers to assist our drivers with delivery. Yes, we know; it's health and safety gone mad.
  • Are there yellow/red lines or other parking restrictions on your road?
  • Is your property difficult to find?
  • Is it down a narrow lane, or is it a new build which might be invisible to Sat Nav?

If there are access difficulties which prevent our driver from delivering the goods in front of your property, then you can always request that we drop the items to your neighbour/ friend/ relative etc. (with an easy access), or in front of a garage, for you to take inside yourself at your own convenience.


4. Unwanted Items

We hope that you're happy with the item that you've ordered, but we recognise that mistakes can happen. If you've ordered the wrong thing by mistake, then we will come and collect it and arrange an alternative.
All we ask is that you let us know within 14 days, and that the item is 'as new' (you haven't used or installed it), and that it's undamaged and complete with all the accessories and original packaging it arrived with.


5. Damaged or Faulty Items

Although rare, from time-to-time items are delivered which have either been damaged somewhere in transit between the factory and your home, or which are faulty in some way. Please do check your items before you sign the delivery note. Please don't install any damaged items, but instead email us immediately to , together with a photograph of the damage. We'll arrange for a replacement as soon as possible.


6. Unforeseen Circumstances

Despite our best efforts, occasionally there will be extraordinary circumstances which prevent us from turning up on time with your goods.
Things such as traffic accidents, extreme weather, vehicle breakdowns or just plain old human error might prevent us from getting the right goods to you, undamaged and on time.
This is why we strongly advise our customers not to book bathroom fitters until the goods are in your possession and you've inspected them.
See our Terms and Conditions for further details.