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Returns

Return and Refund Policy

If you are not entirely satisfied with your purchase, we are here to help.

Returns

You can return non-faulty items if you have changed your mind at any time within 14 days after the transaction. To be eligible for a return, your item(s) must be unused, in the same condition you have received it and in the original packaging.

We will charge postage for return items, or customers can arrange returns by themselves.

If you choose to return the item(s) yourself, you MUST use a recorded delivery or a courier company who can provide tracking information. This information must then be supplied to us.

All return items will be inspected upon arrival, if the condition or packaging is not acceptable, refund may not be issued. If some parts are missing, then only a partial refund will be issued.

You will be responsible for any loss or damage to the item(s) in transit. We do not take any responsibility until the item(s) arrives at our warehouse. Refund may not be issued for any damaged or lost items.

Please email us the proof of postage/courier receipt and tracking information once you have dispatched the item(s) to us: info@bathroomsunited.co.uk.

However, we can arrange collection for your item(s) if you wish to or if you cannot find a courier company but the collection charge will be deducted from your payment.

For all single item returns (Shower door, Bath Screens, Side panels etc.) you will be charged £45.00 (plus postage surcharge if relevant).

For all multiple item returns (Shower Enclosures in multiple boxes, Enclosures with trays etc.) you will be charged £75.00 (plus postage surcharge if relevant).

These are the couriers’ charges.

If you live in a surcharge area, you must also pay the surcharge cost. This is charged by the courier and unfortunately we have to pass this charge on. Please check whether you fall into a surcharge area in our Shipping Charges.

Refunds

Refunds will be processed within 14 calendar days once the items are inspected upon on arrival in a good condition.

See our Terms and Conditions for further details.