Shipping Information

POSTAGE, TRACKING, RESTRICTIONS

We offer a free delivery service for most of UK areas, however, Please contact us for delivery charges before placing an order for the following areas:

 

Off Shore Islands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Scottish Islands, Scottish Highlands, Northern Ireland  as well as the following Post Codes: 

TA (21+), EX, TQ, PL, TR, SA (14+), LD, SY (23-25), LL (15-18), CA, DG, TD, KA, ML, EH, KY, G, FK, PA (1-19), DD (1-7), PH (1-4), PH (12-14), DD (8-11), AB, PH (19-44), PH (49-50), IV, KW, PA (20-88), PO (30-38), ZE, KA (27&28), HS
 

* Please also be aware that for the areas above it takes 72 hours or more for a delivery. *

* Please offer us a valid phone number for delivery purpose*
(we will NOT dispatch your good without a valid phone number – preferably mobile number)

 

How to Make Sure Your Delivery Goes Without a Hitch

We realise that arranging delivery of a bath screen or a shower enclosure into your home isn't as straightforward as the postman dropping a parcel through your letterbox!

So we've prepared this guide to make sure that your delivery goes as smoothly as possible. Please take a few moments to read it carefully, and contact us if you have any concerns.

 

1. Being Ready When We Arrive

The day before delivery, we'll send you a 2-hour estimated delivery timeslot by email and SMS. Our driver will give you a phone call 30 minutes before arrival. It is vital that you provide us with a phone number (mobile number is the best) when you place an order so our driver can contact you. You need to be at the delivery address to accept, sign for, and inspect the goods when we arrive. Be warned, our delivery drivers are early birds! Deliveries start at 7am and are usually finished by 9pm.

 

2. Gaining Access to Your Property / Avoiding Damage to Your Property

These are some of the main reasons why deliveries don't go to plan. Think about whether any of these applies to you and if you think they do or you're not too sure, then don't hesitate to give us a call for advice.

  • Is your property above ground floor? Our deliveries are made by one man only (to keep our prices as low as possible), so we offer only a kerb side delivery. Please do not ask our driver to deliver your goods into your property or upstairs into your bathroom as they are not insured to do so. Also, many of our shower enclosures and shower trays are bulky and heavy; hence a kerb side delivery, to avoid any damage to your property. Also, we do not allow customers to assist our drivers with delivery. Yes, we know; it's health and safety gone mad.
  • Are there yellow/red lines or other parking restrictions on your road?
  • Is your property difficult to find?
  • Is it down a narrow lane, or is it a new build which might be invisible to Sat Nav?

If there are access difficulties which prevent our driver from delivering the goods in front of your property, then you can always request that we drop the items to your neighbour/ friend/ relative etc. (with an easy access), or in front of a garage, for you to take inside yourself at your own convenience.

 

4. Unwanted Items

We hope that you're happy with the item that you've ordered, but we recognise that mistakes can happen. If you've ordered the wrong thing by mistake, then we will come and collect it and arrange an alternative.
All we ask is that you let us know within 14 days, and that the item is 'as new' (you haven't used or installed it), and that it's undamaged and complete with all the accessories and original packaging it arrived with.

 

5. Damaged or Faulty Items

Although rare, from time-to-time items are delivered which have either been damaged somewhere in transit between the factory and your home, or which are faulty in some way. Please do check your items before you sign the delivery note. Please don't install any damaged items, but instead email us immediately to info@bathroomsunited.co.uk , together with a photograph of the damage. We'll arrange for a replacement as soon as possible.

 

6. Unforeseen Circumstances

Despite our best efforts, occasionally there will be extraordinary circumstances which prevent us from turning up on time with your goods.
Things such as traffic accidents, extreme weather, vehicle breakdowns or just plain old human error might prevent us from getting the right goods to you, undamaged and on time.
This is why we strongly advise our customers not to book bathroom fitters until the goods are in your possession and you've inspected them.
See our Terms and Conditions for further details.

7.Payment Flow and Delivery Policy 

Delivery timeframe for when the customer will receive the goods/service, is payment in full or deposit taken, digital goods or delivery company you are using etc; 

8. Cancelling and Returning Goods if You Change Your Mind


1 If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Dispatch Confirmation, i.e. when the Contract between you and Us is formed.

2 If the Goods are being delivered to you in a single installment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Goods.

3If the Goods are being delivered in separate installments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final instalment of Goods.

4If your order is for the regular delivery of Goods over a defined period, the cooling off period ends 14 calendar days after the day on which you receive the first delivery of Goods.

5If you wish to exercise your right to cancel under this Clause 11, you must inform Us of your decision within the cooling off period. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted. To contact Us directly to cancel, please use the following details:


Telephone: 01299 877 535

Email: info@bathroomsunited.co.uk

 Post: The Oakley, Kidderminster Road, Droitwich Spa, Worcestershire, WR9 9AY

6 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

7 Please note that you may lose your legal right to cancel under this Clause 11 in the following circumstances:

8 If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;

9 If the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed the Goods after receiving them;

10 If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.

11 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 11.

12 You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location (The goods must be returned unused and in original unopened packaging).

13 You may return Goods to Us by another suitable delivery service of your choice to Our returns address at 28 The SalD, Stourport-on-Severn, DY139JW. Please note that you must bear the costs of returning Goods to Us if canceling . We will also charge you the direct cost to Us of collection (£45 for a single item and £75 for multiple items plus postagesurcharge if relevant) if you request that We collect the Goods from you. 

14 Refunds under this Clause 11 will be issued to you within 14 working days of the following:

15 The day on which We receive the Goods back in satisfying conditions; or

16 The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 11.8.1); or

17If We are collecting the Goods , the day on which you inform Us that you wish to cancel the Contract; or

18 If We have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

19 Refunds under this Clause 11 may be subject to deductions in the following circumstances:

20 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them. For the purposes of this Clause 11, “excessive handling” means any more handling than is reasonably required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled in a way that would otherwise entitle Us to reduce your refund.

21 Please note, that We cannot reimburse for premium delivery. 

22 Refunds under this will be made using the same payment method that you used when ordering the Goods; unless you specifically request that We make a refund using a different method.